Repairs Support Manager

We are currently working in partnership with a community-focused housing provider in Staffordshire, who are looking to appoint a Repairs Support Manager on a temporary basis, on a three-to-six-month contract.

The ideal candidate needs experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment. In addition, you will require a background in dealing with and managing customer complaints.

The rate of pay for this position is negotiable dependent upon experience.

Duties will include (but are not limited to):

• Acting as a key link between operational delivery and customer experience, providing assurance that repairs services are delivered efficiently
• Leading and developing the Repairs Support Team (up to six staff), ensuring the efficient planning, scheduling, commercial administration and customer support functions
• Maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors
• Ensuring emergency, routine, planned and void repair appointments are scheduled efficiently and completed within service standards
• Supporting the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales
• Providing oversight and supporting the Repairs Complaints Coordinator in delivering an effective complaints management service within the repairs team
• Ensuring all repairs complaints are triaged, investigated and responded to within policy and regulatory timescales
• Working closely with operational teams to implement actions arising from complaints, customer feedback and satisfaction surveys

Experience required:

• Managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment
• Managing administrative or support teams
• Overseeing customer complaints and service recovery

Working hours:

• 37 hours per week
• Monday to Friday, 8:30am to 4:30pm/5:00pm (some flexibility offered)
• Fully office based on-site

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

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