Complaints & Information Specialist (FOI/EIR)

Leicestershire County Council is seeking a proactive Complaints and Information Officer to manage a diverse caseload of complaints, FOI and EIR requests. You will coordinate responses, interpret policies and statutory guidance, and advise stakeholders on appropriate routes and exemptions to ensure compliance.

You will work across services, drive timely outcomes, and maintain accurate records while assisting residents and partners with clear, evidence-based recommendations.

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