Infrastructure Analyst

Our client, a growing Managed Service Provider, is looking for a Project Engineer to own customer projects end to end – from scoped handover through to completion or transition into support.

This is an individual-ownership role, not a staged lead/senior/junior structure. You’ll receive your own project queue and see each one through from start to finish – onboarding customers off their existing provider, delivering new services, or completing in-flight projects – with support from colleagues when you need it, not a hierarchy doing it for you.

What you’ll be doing

• Take full ownership of customer projects once sales, licensing, and scoping are complete – through to delivery or handover to support
• Onboard customers moving from an incumbent provider, and deliver new services from scratch
• Lead Microsoft 365 migrations – SharePoint, mail, and server migrations in particular – plus M365 administration and tenant configuration
• Deliver infrastructure, cloud, and networking work – installs, upgrades, migrations, configuration
• Configure and troubleshoot networking (firewalls, VPNs, VLANs, routing, switching, Wi-Fi)
• Support telecoms/VoIP work (Gamma Horizon, Giacom, SIP, call routing)
• Run IT audits and give clients clear, practical recommendations
• Lead customer-facing sessions – audits, onboarding, discovery workshops, go-lives
• Produce solid documentation: implementation plans, configuration records, completion reports

What we’re looking for

• Proven experience personally owning projects start to finish – not just supporting or assisting on portions of someone else’s
• Real, hands‑on experience with SharePoint, mail platform, and server migrations – not just exposure to them
• Microsoft 365 administration experience: tenant configuration, Defender, and the M365 portal more broadly -MS-102-level knowledge is a strong signal of this, though the cert itself isn’t mandatory if the practical experience is there
• MSP background preferred (ideally exposure to multiple customer environments), but strong internal-IT candidates will be considered if they’ve independently delivered comparable migrations or implementations
• Comfortable being the technical face of a project in front of customers

Nice to have (not essential)

• MS-102, AZ-104, SC-300, MD-102, AZ-900

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