An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
Provide exceptional member experiences in Branch, alongside promoting the Society’s services including our digital platforms.
Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.
Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.
Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society’s Our 9 objectives and strategic plan.
Ensure good member outcomes through the application of the concepts of Consumer Duty.
Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.
Engage with our local communities through supporting initiatives and events taking place.
Keep up to date with online training, including mandatory refresher training and manual reading.
Proud member of the Disability Confident employer scheme
Member Assistant
Company: Furness Building Society
Hours: Full-time
Location: LA18 4HZ
Working pattern: On-site
Job type: Permanent
Posting date: 29 Sept 2026
Closing date: 11 Oct 2026
Summary
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
Provide exceptional member experiences in Branch, alongside promoting the Society’s services including our digital platforms.
Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.
Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.
Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society’s Our 9 objectives and strategic plan.
Ensure good member outcomes through the application of the concepts of Consumer Duty.
Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.
Engage with our local communities through supporting initiatives and events taking place.
Keep up to date with online training, including mandatory refresher training and manual reading.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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