Allocations Team Leader Housing

Overview

In this role you lead the Housing Allocations Team within North Yorkshire’s Housing Management and Landlord Services, ensuring a fair, transparent housing register and lettings service. You will work closely with the Allocations Services Manager to deliver a high-performing, customer-focused service across one of the country’s largest local authorities. You’ll drive improvements, shape future allocations policy, and support cross‑county housing partnerships. This is a chance to impact access to affordable housing for residents at scale.

Pay / Benefits

• holiday entitlement 28 days rising to 34 days pro-rata
• local government pension scheme
• salary sacrifice
• employee cash back and discounts schemes
• learning, development and career advancement opportunities
• Health Assured – wellbeing support

Responsibilities

• Provide operational leadership and day-to-day management of the housing allocations service
• Support the Allocations Services Manager in delivering a high-performing, customer-focused service
• Lead a team that administers the housing register and makes allocations in line with legislation and policy
• Ensure applications are assessed consistently and fairly
• Drive service improvements and shape future direction of housing allocations
• Support development of the North Yorkshire Home Choice partnership and collaborate with providers and stakeholders across the county

Key requirements

• Experience of housing allocations, housing management or homelessness services in a social housing or local authority setting
• Experience in leading, motivating and developing high-performing teams
• Strong knowledge of housing allocations legislation, statutory guidance and the regulatory framework
• Experience interpreting and applying housing policies and legislation to inform decisions
• Excellent organisational skills and ability to manage competing priorities
• Strong communication, influencing and negotiation skills
• Customer-focused approach with ability to handle complex and sensitive cases
• Experience managing resources, driving service improvement, and applying people, risk and budget management principles
• Ideally experience managing a team within the housing sector

• leadership
• resilience
• communication
• housing allocations legislation knowledge
• statutory guidance and regulatory framework
• policy interpretation and application

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