Field Service Technician

Our client is one of the world’s largest leading manufacturers, they have a presence in all the leading supermarkets in the UK and are expanding.

Job Role & Key Responsibilities:

An exciting opportunity is available for a Service Technician to join a growing technical services team. You’ll work directly with customers, carrying out installation, servicing, maintenance and repairs on specialist dispense and cooling equipment.This role would suit a practical, mechanically minded individual who enjoys troubleshooting, working independently and providing a high standard of customer service. Previous experience in this specific industry is not essential, as full training will be provided.

Key Responsibilities:

• Install, maintain, service and repair dispense and cooling equipment.




• Investigate equipment faults and complete effective repairs.




• Attend breakdowns and respond promptly to customer requirements.




• Carry out scheduled preventative maintenance.




• Install equipment across new and existing customer sites.




• Demonstrate equipment operation and provide customers with practical guidance.




• Maintain professional relationships with customers.




• Complete service reports and update relevant systems accurately.




• Manage vehicle stock, tools, equipment and spare parts.




• Ensure all work is completed safely and in accordance with Health & Safety procedures.

The Ideal Candidate will have:

• A strong practical and mechanical mindset.




• An interest in repairing, maintaining or understanding mechanical equipment.




• Good fault-finding and problem-solving abilities.




• Excellent communication and customer service skills.




• A professional, positive and reliable attitude.




• The ability to work independently and organise your own workload.




• Confidence working across different customer sites.




• Basic IT skills for completing digital reports and service documentation.




• A full UK driving licence.




• The ability to undertake physical installation and maintenance work.




• The flexibility to participate in a weekend and bank holiday rota.

Desirable Skills:

• Previous field-based engineering or maintenance experience.




• Mechanical fault-finding and repair experience.




• Experience working with commercial or customer-facing equipment.




• Strong diagnostic and troubleshooting skills.




• Good organisation and time-management skills.




• A customer-focused approach.




• Willingness to learn new equipment and technical processes.




• Ability to work independently while maintaining high service standards.

Benefits Include:

• Competitive salary




• Standby allowance.




• Bonus scheme.




• Fully equipped company van.




• Paid door-to-door travel time.




• Monthly product allowance.




• Private medical options.




• Enhanced pension contribution.




• Life assurance.




• 24/7 GP access.




• Generous holiday allowance.




• High street and retail discounts.




• Full initial training programme.




• Ongoing technical and professional development.




• Dedicated learning and development support.




• Long-term career progression opportunities.

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