CRM & Loyalty Lead: Personalised Journeys & Growth

Company: Robert Dyas
Apply for the CRM & Loyalty Lead: Personalised Journeys & Growth
Location: Wimbledon
Job Description:

Robert Dyas is seeking a CRM & Loyalty Manager to own end-to-end customer strategies from Wimbledon head office. You will lead campaigns, automated journeys, segmentation, and personalised storytelling to increase customer lifetime value.

In this hands-on role you’ll plan annual and weekly CRM roadmaps, collaborate with Trading, eCommerce, Retail, and Insights teams, and manage the CRM platform and agency partners. 3+ years in retail CRM is expected.

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Posted: October 1st, 2026