Assistant Store Manager

Reporting to the Store Manager the Assistant Store Manager will support with the smooth operation of our London flagship store.

Hours: 37.5 per week (including weekends and evening working)

Responsibilities

• Daily running of the store, and assumption of the Store Manager duties in their absence.
• Deliver on store revenue KPIs through a people-first leadership approach; driving a culture of exceptional luxury service and a community mindset, including execution of launches, events and VIP shopping.
• Continually upskill and develop your team, through clear criteria setting, ongoing coaching and feedback, and effective assignment of responsibility and ownership.
• Own a regular cadence of product and process training delivery, to ensure the whole team are enabled to show up as strong brand ambassadors.
• Nurture and develop relationships, both directly and through the team, to successfully deliver an elevated VIC engagement program.
• Work with the Community and Events teams to cement the store as a disruptor through impactful events and speedbump moments.
• Implement HR duties across the full employee lifecycle, including hiring, training, coaching and development, managing schedules, appraisals, performance management, and offboarding.
• Uphold the integrity of physical spaces and digital systems, through effective merchandising, stock control, and loss prevention processes, with a desire to always find the extra percent improvement.

What we are looking for

• You are an experienced retail leader who puts your people above all else; you understand that people make the difference, and you know how to tap into your team’s performance potential whilst ensuring they love what they do.
• You are a connector. You understand the power of community, and embed yourself readily to become the local go-to.
• You have an eye for quality, you sweat the small stuff because you know the details matter, always.
• You don’t believe in the status‑quo, and common logic doesn’t apply. You’re always searching for new and creative ways to drive your business forward and stay ahead of the pack.
• You own your results and take responsibility for your actions. You are decisive, capitalise on success, fail fast, and always learning.
• You believe that success is a byproduct of consistent, hard work. You show up with discipline and hold an unwavering standard for yourself and others.
• You are mindful of your impact, through your words, actions and plans, for the betterment of yourself, your team, and the planet.

Benefits

• Employee discount
• Seasonal uniform allowance & annual personal clothing allowance
• Private Medical Insurance
• Electric vehicle scheme
• Life Assurance
• Pension scheme
• Retail bonus scheme
• 33 days holiday
• Enhanced annual leave with length of service

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