Strategic Account Executive

Overview

In this role you will drive revenue growth for high-value prospects in the EMEA region, with emphasis on UK/I, by expanding existing accounts and sourcing new opportunities. You will manage fast-growing customers, sell a portfolio of Twilio products (voice, messaging, email, contact centre, security), and maintain high customer satisfaction. You will craft pricing and contracts, and communicate complex technical and financial details clearly. This remote role invites you to join a collaborative, impact-driven team and travel ~25% to deepen relationships.

Pay / Benefits

• competitive pay
• generous time off
• parental and wellness leave
• healthcare
• retirement savings program

Responsibilities

• Grow revenue and gross profit within a set of key accounts in EMEA
• Open doors to Twilio products and services including voice, messaging, email, contact centre, and security solutions
• Prepare pricing proposals, negotiate terms, and manage contract processes
• Sell to both technical and business audiences while building trust with customers
• Maintain high levels of customer satisfaction and balance multiple deals simultaneously

Key requirements

• 6+ years of Account Management/Sales experience with complex technical solutions
• Experience with multinational enterprise and SMB accounts
• Consistent quota attainment and track record in account management
• Solid understanding of financial reporting for direct customers (revenue, gross profit, risk, opportunities)

• strong interpersonal and communication skills
• ability to explain complex contractual/technical/financial details clearly
• multi-tasking and prioritization under pressure
• experience selling to business and technical audiences
• familiarity with Messaging, Voice Calling, Email, Account Security Verification
• knowledge of telecommunications environments is a plus

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