Technical Account Manager

Overview

As Emburse Solution Advisors, you serve as trusted technical consultants for a portfolio of customers, guiding product usage and configuration to maximize platform value. You will partner with Success, Support, Product, and other teams to tailor solutions, manage changes, and resolve complex issues. Your role combines technical mastery with customer management to drive adoption, retention, and expansion. This hybrid London role offers meaningful impact in shaping how customers modernize financial operations at scale.

Pay / Benefits

• competitive pay
• flexible work
• inclusive, collaborative environment
• opportunity to shape AI-powered financial solutions

Responsibilities

• Manage a dedicated portfolio of ESA clients and maintain deep knowledge of their configurations and long-term goals
• Guide clients on product capabilities, configuration options, and best practices to improve adoption
• Lead end-to-end technical projects from requirements gathering to delivery
• Configure Emburse products to client specifications and service levels
• Oversee multiple concurrent projects and requests ensuring adherence to SLAs
• Provide proactive, transparent updates on milestones, timelines, and risks
• Coordinate across internal teams to troubleshoot complex issues and escalations
• Collaborate with Customer Success, Support, and Product to drive account health and retention
• Act as an internal SME for training, testing, and knowledge sharing
• Contribute to process improvements and maintain technical mastery

Key requirements

• Bachelor’s degree or equivalent practical experience
• Experience configuring complex SaaS platforms; background in financial management or T&E software preferred
• Proven ability to translate business requirements into technical configurations
• Experience juggling multiple requests/projects while meeting SLAs
• Strong problem-solving and consulting skills; adept at handling escalations
• Hands-on experience with Microsoft Office (advanced Excel) and familiarity with Salesforce, Jira, Confluence, Zendesk preferred
• Understanding of accounting processes and financial systems; basic SQL knowledge a plus
• Excellent written and verbal communication; ability to explain complex tech to diverse audiences
• Strong cross-functional collaboration and customer-facing skills
• Meticulous attention to detail and deep product mastery

• communication
• collaboration
• customer focus
• SaaS configuration
• financial systems understanding
• SQL (basic)

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