Account Manager, SMB

Overview

As an AM2 at PayPal, you own the end-to-end SMB merchant relationship, protecting margins and fostering growth through proactive servicing and selling. You manage a high-volume book of ~200 merchants, prioritizing actions and coordinating with internal teams to resolve needs. You leverage data and AI-driven insights to spot opportunities and maintain a healthy pipeline. This role sits at the heart of PayPal’s SMB strategy, combining relationship-building with scalable, structured execution.

Pay / Benefits

• hybrid work model with 3 days in office and 2 days remote
• generous paid time off
• healthcare coverage for you and family
• resources to create financial security
• support for mental health
• inclusive and flexible work culture

Responsibilities

• Own end-to-end commercial outcomes for a book of around 200 SMB merchants
• Acquire, manage, and expand SMB relationships
• Prioritize work and ensure tasks follow policies and procedures
• Engage with the immediate team and contribute to solutions
• Use AI-powered tools to identify growth, cross-sell, and risk opportunities
• Maintain accurate pipeline, forecast, and portfolio health
• Coordinate internal teams to resolve merchant needs and take appropriate actions

Key requirements

• 3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience
• Experience in customer-facing, account management or relationship-building roles
• Structured, organized with strong planning and follow-through
• Ability to conduct effective customer and commercial conversations and build trust
• Comfort with using AI, data, and playbooks to inform trade-offs and escalate when needed
• Proven collaboration skills and ability to align with internal stakeholders

• structured and organized
• customer-focused communication
• cross-functional collaboration
• experience using AI-powered tools
• data-driven analysis and forecasting
• pipeline and forecast management

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