Services Account Manager

Overview

In this Services Account Executive role, you drive value for enterprise customers by aligning Microsoft’s services with their strategic goals. You act as a trusted advisor, guiding adoption of Unified Support, Enhanced Solutions, and Microsoft Consulting to enable measurable business outcomes. You collaborate across teams to shape opportunities leveraging AI and cloud capabilities, growing Azure consumption. This is a customer-centric, cross-functional role with a meaningful impact on transformation at scale.

Responsibilities

• Lead the Services Sales account vision and strategy to address customer priorities and align with account goals.
• Build deep relationships as trusted advisor, manage delivery expectations, and drive renewals and satisfaction.
• Lead sales conversations, articulate value propositions, and tailor solutions through consultative selling.
• Coordinate with account, specialist, partner, and customer success teams to deliver a seamless experience.
• Develop knowledge of customer priorities, industry trends, and regulatory landscape to shape conversations.
• Position advanced cloud and AI solutions to drive adoption and consumption.
• Manage the sales cycle from planning through deal closure and expansion opportunities.
• Maintain excellence in demand generation, pipeline management, and execution.
• Pursue self-development to enhance solution-level discussions and knowledge across the portfolio.

Key requirements

• Experience selling services or solutions to enterprise customers with focus on outcomes and business value.
• Ability to build trusted relationships with senior stakeholders including executives.
• Consultative sales approach to identify needs, craft strategies, and position services.
• Track record of growing relationships in complex enterprise accounts with multiple stakeholders.
• Experience developing and executing customer strategies that drive adoption, usage, or transformation outcomes.
• Influence decisions through strategic conversations and relationship management rather than transactional selling.
• Prior experience in customer-facing sales, services sales, or account management within enterprise organisations.

• strong communication and active listening
• strategic thinking
• stakeholder management
• enterprise sales
• consultative selling
• cloud and AI solution positioning

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