Renewals Account Manager – Intellectual Property

Overview

In this role you drive renewal revenue by managing key customer relationships and applying product knowledge to present value-driven solutions. You will develop and execute renewal sales strategies, forecast opportunities, and provide insights to leadership. You’ll work with cross-functional teams to ensure customer satisfaction and retention, while continuously improving renewal performance. This is an impactful position at Clarivate, focused on sustaining growth with existing customers.

Responsibilities

• Identify renewal opportunities with customers and address their needs through advanced support
• Highlight value-added solutions using deep product knowledge to meet customer needs and drive renewals
• Maintain and strengthen relationships with key customers through strategic communication and service excellence
• Plan renewal sales and contribute to the development and execution of comprehensive sales strategies
• Create, update, and analyze reports on subscription activity, contract status, and renewal metrics
• Enhance product and market knowledge to improve renewal effectiveness
• Drive achievement of sales and renewal targets
• Provide regular updates and forecasts on renewal opportunities to leadership
• Utilize and optimize all sales tools and technologies to improve sales processes and outcomes

Key requirements

• Bachelor’s Degree or equivalent
• 5 Years of Relevant Experience with a proven track record in managing customer relationships and achieving sales targets
• experience in renewal sales and managing subscriptions or recurring revenue (implied)

• Strong communication and relationship management
• Strategic thinking and planning
• Problem-solving and proactive initiative
• Collaboration and cross-functional teamwork
• Data-driven decision making
• sales tools and technologies

…