Trading Standards Operations Manager

Overview

In this role you will provide strategic, intelligence-led leadership for Staffordshire’s Trading Standards service, shaping priorities and driving improvements. You will lead multidisciplinary teams to protect vulnerable residents, support compliant businesses and uphold a fair trading environment. Your work will emphasise partnership working, governance and measurable outcomes, with a focus on reducing harm through data-driven regulation. This is an opportunity to influence county-wide priorities and contribute to safer communities.

Pay / Benefits

• competitive salary
• flexible working arrangements
• benefits package
• supportive team environment
• career development opportunities
• Disability Confident employer

Responsibilities

• Provide strategic leadership for an intelligence-led Trading Standards service aligned to council priorities and measurable outcomes
• Drive innovation and continuous improvement through data, technology, systems and processes
• Protect communities by targeting high-risk areas using intelligence-led regulation
• Lead and develop high-performing teams with accountability and collaboration
• Support economic growth by helping compliant businesses thrive and partnering with local, regional and national entities
• Ensure governance, lawful enforcement, and delivery of statutory duties while advocating the value of Trading Standards
• Act as the Council’s Chief Inspector of Weights and Measures and shape service priorities

Key requirements

• Recognised Trading Standards qualification (Diploma in Trading Standards or equivalent)
• Management/leadership qualification equivalent to NVQ Level 4 or willingness to work towards
• Extensive experience leading multidisciplinary professional teams and performance management in regulatory services
• Ability to manage conflict, make evidence-based decisions and drive service improvement
• Strong strategic thinking to translate priorities into practical direction
• Strong interpersonal, negotiation and partnership-working skills
• Full driving licence and willingness to travel as required

• Strategic thinking
• Negotiation and influencing
• Partnership-building
• Intelligence-led regulation
• Data-driven decision making
• Governance and performance management

…