Operations Workforce Manager

Overview

In this role you will manage end-to-end onboarding, contract administration and offboarding for freelancers and fixed-term contractors, aligning with Finance, HR and Operations. You will maintain accurate workforce trackers and provide visibility through reporting, driving resource planning and process improvements. Partner with cross-functional teams to support hiring, engagements and client-ready resourcing for events and live experiences. You will use data to identify trends, support engagement initiatives and help shape efficient ways of working in a fast-paced agency environment. This is an opportunity to contribute to scalable workforce operations within a globally connected agency.

Responsibilities

• Oversee end-to-end onboarding for freelancers and fixed-term contractors, from offer to day one.
• Coordinate contract administration, approvals, invoicing, extensions, amendments and offboarding.
• Maintain and report on joiner/mover/leaver trackers to provide stakeholder visibility.
• Collaborate with Finance, HR, IT and Operations to support hiring activity and workforce planning.
• Support resource management to meet client and business needs.
• Assist resourcing for Events & Live Experiences in coordination with leadership.
• Enhance resourcing dashboards and use data to identify trends and process improvements.
• Support employee engagement initiatives and insights reporting.

Key requirements

• Experience in resource management, business operations, workforce coordination or similar.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and stakeholders in a fast-paced setting.
• Experience with onboarding, contract administration, invoicing or operational processes.
• Comfort with systems and data; experience with Workday, YunoJuno, SailPoint or similar platforms is advantageous.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset with a continuous improvement approach.
• Collaborative team player who creates positive experiences for colleagues and freelance talent.

• strong communication
• relationship-building
• proactive problem-solving
• onboarding processes
• contract administration
• invoicing

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