Customer Success Lead – AI SaaS, London

Company: Hexwired Recruitment Limited
Apply for the Customer Success Lead – AI SaaS, London
Location: London
Job Description:

Hexwired Recruitment Limited in London is seeking a Lead Customer Success Manager to own relationships with clients as they begin using our AI-powered platform. The role focuses on driving adoption, resolving issues, and ensuring pilots convert to paid accounts.

Required are 3+ years in a client-facing B2B SaaS role, experience building AI-enabled workflows, and strong communication skills. The position offers a competitive £45,000–£60,000 salary with excellent benefits in a fast-moving startup

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Posted: September 21st, 2026