Client Care Assistant (CCA)

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.,

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Work 1 in 5 Saturday’s to support our clients and patients

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

Our friendly Peterborough Bretton team is looking for a CCA to join us on a maternity cover basis. If you’re looking to be part of a fun, welcoming team, we’d love to hear from you!

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Extra ‘Day for You’, a paid day off just for you

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

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