Overview
In this role you lead a residential property portfolio within a proactive lettings-focused agency, driving service excellence and team performance. You will oversee day-to-day property management, compliance, and reporting, while nurturing landlord and tenant relationships. The position offers a clear impact on portfolio performance and operational improvements within a collaborative, values-driven culture. This is a chance to shape how we deliver trusted property management at scale.
Pay / Benefits
- Salary £35,000
- Annual bonus up to £4,200 (OTE)
- 31 days annual leave
- Additional quarterly KPI rewards
- Collaborative, values-led culture
- Regular team incentives and social events
Responsibilities
- Oversee day-to-day management of residential properties, including maintenance, inspections and compliance
- Manage budgets, maintenance schedules and ensure high-quality completion of works
- Review portfolio performance and identify opportunities for operational improvements
- Build and maintain strong landlord and tenant relationships
- Handle escalated issues and provide swift, professional resolutions
- Prepare and monitor property budgets and provide regular portfolio reports and insights
- Ensure properties meet Scottish legislation and safety standards
- Manage complex cases including disputes, evictions, and deposit adjudications
Key requirements
- Previous experience as Property Manager, Portfolio Manager, Estate Manager, Block Manager, Lettings Manager, Tenancy Manager or similar
- Minimum 3 years in residential property management, with at least 2 years in a senior/supervisory role
- Solid understanding of Scottish property legislation and compliance
- Strong leadership abilities to motivate and support a team
- Financial literacy with budgeting analysis
- Experience with property management systems and related software
- ARLA / Letwell qualification or working towards it
- Experience managing HMO portfolios is highly desirable
- leadership
- relationship-building
- problem-solving
- property management systems and related software
- budget management and financial analysis
- compliance and regulatory procedures
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