Network Operations Center Team Lead

I’m currently recruiting for a Network Operations Centre Lead to join a large financial services environment, taking ownership of 24×7 NOC operations, service delivery and technical leadership.

• Central London | 2 days onsite per week
• 12-month contract | Strong potential to extend
• November start preferred | January also considered
• 2-stage interview process
• Financial services experience advantageous

THE ROLE

You’ll act as the operational lead for the NOC service, overseeing service performance, incident management, technical escalations and operational governance.

Key responsibilities include:

• Managing SLAs, KPIs and service delivery
• Coordinating internal teams, vendors and key stakeholders
• Driving continual service improvement
• Overseeing change governance and vulnerability remediation
• Managing vendor relationships and service performance
• Supporting CAB and change advisory discussions

TECHNICAL EXPERIENCE

• We’re looking for strong experience across:
• Cisco LAN/WAN & Routing & Switching
• Wireless Infrastructure
• F5 / NetScaler
• SolarWinds & Cisco ThousandEyes
• Incident & Problem Management
• ITIL & Service Delivery Leadership

IDEAL BACKGROUND

• 10+ years’ Network Operations experience
• 5+ years’ enterprise NOC experience
• Strong technical and operational leadership
• Experience managing major incidents and service escalations
• Financial services experience is advantageous

Preferred Certifications: CCNP | PCNSE | NSE 4/5

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