Senior Customer Experience & Accounts Manager – Telecoms

SCG Together in Hemel Hempstead is seeking a Customer Success / Account Manager to join our team. You will manage a base of 30–60 business customers, focusing on upsell opportunities and retaining revenue while delivering excellent service.

Your role involves building strong relationships with key contacts, handling all communications, and mentoring junior team members. A telecoms background and 5+ years in customer service or sales will help you succeed in this busy, supportive environment.

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