Group IT Manager

Overview

As IT Manager, you will lead an expanding IT team to deliver customer service excellence and reliable IT operations. You collaborate with IT and the wider business to foster strong relationships, improving employee and customer outcomes. You actively manage major incidents, guiding resolution and escalations, and ensuring proper ticketing processes. This role supports multi-site IT environments and focuses on service quality, team development, and incident management to enable business success.

Responsibilities

• Lead and grow the IT team to deliver high-quality support
• Collaborate with IT and business units to improve outcomes
• Manage major incidents, drive resolution, and handle escalations
• Ensure ticketing processes are followed and tickets are raised
• Provide fault resolution and support across multi-site IT environments
• Oversee staff performance and team management
• Coordinate cross-functional efforts to strengthen customer service

Key requirements

• UK-based with FULL UK working rights
• experience in IT management and team leadership
• strong incident management and fault resolution skills
• ability to support multi-site IT environments
• familiarity with IT infrastructure, Windows Server and desktop environments
• experience with ticketing solutions

• leadership
• collaboration
• customer-service orientation
• IT Infrastructure
• Windows Server 2010-2019
• IT Desktop

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