Payments Analyst , Agency and Trustee Services

Overview

In this role you will manage and verify borrower payments and related remittances, ensuring timely release of funds and adherence to facility agreements. You will work closely with the Payments and Relationship Management teams to handle scheduled and unscheduled principal payments, monitor release stages, and maintain accurate cut-off times across currencies. You will also improve client experience through professional call backs and contribute to team knowledge through training. This role combines operational rigor with cross-functional collaboration in a fast-paced payments environment.

Responsibilities

• Check and release payment files in Connexis for borrower repayments and lender shares
• Manage ad-hoc principal payments and liaise with relationship management to administer them
• Track and monitor payments through approval and release stages
• Ensure releases occur before currency cut-off times
• Advise BNP Paribas of upcoming account activity
• Perform call backs on first-time payments in a professional, client-focused manner
• Provide training to new joiners and refreshers to the Ops Team
• Undertake other ad-hoc duties as needed

Key requirements

• Previous experience in a payments role within a financial services operations team
• Subject Matter Expert in payment operations to guide teams
• Conscientious, detail-oriented with strict adherence to deadlines
• Ability to multi-task and prioritise in a busy, dynamic environment
• Confidence to build strong cross-team relationships
• Numeracy and literacy skills
• Experience investigating payment failures and exceptions
• Knowledge of MS Office (Word, Excel, Outlook)
• Good communication and interpersonal skills
• Team player

• client-focused
• high attention to detail
• strong communication
• Connexis experience
• MS Office (Word, Excel, Outlook)
• investigating payment failures and exceptions

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