Risk Manager, High Severity Intelligence

Overview

In this role, you lead high-severity incident response and risk mitigation, guiding cross-functional teams through sensitive crises with empathy and clarity. You coordinate investigations, align with Legal and stakeholders, and optimize processes to meet regulatory requirements in a fast-paced, on-call environment. You’ll shape risk programs, measure outcomes, and report insights to senior leaders to improve safety programs for customers, drivers, and communities. This position offers meaningful impact by supporting affected individuals and strengthening organizational resilience and response maturity.

Responsibilities

• Participate in on-call rotation and lead regional incident response
• Own end-to-end incident investigation, identify root causes and risk mitigations
• Coordinate with Legal and critical stakeholders to ensure regulatory compliance of response actions
• Optimize incident response workflows and adapt processes to evolving regulatory landscapes
• Own risk programs, drive execution and measure outcomes against goals
• Measure program effectiveness and surface insights to leadership
• Prepare clear incident reports, COEs, and briefing documents for senior leaders
• Communicate proactively with internal stakeholders, negotiating priorities and defining success
• Balance time between rapid response and ongoing projects

Key requirements

• Bachelor’s degree or equivalent
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
• Experience handling confidential information
• Advanced knowledge of Microsoft Office
• Experience partnering with cross-functional teams to develop standards, policies, and programs
• On-call availability and ability to work across time zones

• high emotional intelligence
• empathy under pressure
• clear and concise communication
• SQL
• Excel
• program requirements definition with data and metrics

…