Guest Service Leader: Cross-Department Excellence

Kew Green Hotels is seeking a Guest Service Manager to lead a multiskilled team across Front Office, Food & Beverage, and Meetings & Events. You will receive training to confidently lead across all front-facing areas and build the experience needed for an Operations or Hotel Manager role.

This role reports to the Hotel Manager and focuses on driving guest service KPIs, coaching staff, resolving issues, and collaborating with other departments for seamless guest experiences.

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