Head of Commercial Contracts – IT&T

Overview

In this role you will lead commercial contracts for IT&T at UCL, ensuring value-for-money, strong service performance and risk protection across the supplier portfolio. You will govern strategic relationships, drive complex negotiations and contractual change, and use performance data to improve outcomes. Working with Finance, Legal and Category Management, you will establish data-led contract management practices and strengthen supplier accountability. This senior role offers the chance to shape the university’s IT and technology supplier ecosystem and deliver lasting value.

Pay / Benefits

• 41 Days holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• annual leave purchase scheme
• CARE pension
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• On-site nursery and gym

Responsibilities

• Lead commercial and contract management for key IT&T suppliers across their lifecycle
• Drive complex negotiations and contract changes to protect value and mitigate risk
• Establish and oversee supplier governance and strategic relationships
• Use financial and performance insights to identify value, cost improvements and better outcomes
• Resolve supplier performance and commercial issues with appropriate remedies and escalation
• Collaborate with Category Management, Finance, Legal and stakeholders to embed data-led contract management practices
• Strengthen supplier accountability and a high-performing commercial contract management capability

Key requirements

• Senior commercial or contract management experience in a large, complex or regulated organisation
• Knowledge of contract lifecycle management, supplier governance, commercial and financial management, risk and value-for-money delivery
• Understanding of contractual terms and mechanisms relevant to IT and technology services (software, IT services, infrastructure, managed services)
• Ability to lead complex supplier negotiations and manage contractual change
• Strong analytical capability to interrogate commercial and financial data and provide insights to senior decision-makers
• Credible, collaborative senior stakeholder management and ability to influence cross-functional teams

• collaborative
• strong commercial judgement
• influencing and challenged senior colleagues
• IT and technology contracts (software, IT services, infrastructure, managed services)
• contract lifecycle management
• risk management

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