Payment Platform Manager – Stripe

Overview

In this role you will own Digital Science’s B2C payments stack end-to-end, with primary responsibility for Stripe and related platforms. You will act as internal product owner, drive optimisation and conversion, and manage payment risk and compliance in collaboration with cross-functional teams. The role covers expanding payment methods, handling retries and dunning, and maintaining PCI-DSS compliance to protect revenue. You will build strong vendor relationships and provide data-driven insights to leadership, shaping how payments scale with the business. This is a hands-on, impact-focused position in a collaborative, innovation-driven company supporting open research.

Responsibilities

• Own Stripe, Recurly, and PayPal configurations and change management as internal product owner.
• Improve checkout authorisation rates and overall payment conversion.
• Lead rollout of Alternative Payment Methods to expand coverage.
• Manage retry, dunning, FX strategy, and cross-border payment flows.
• Oversee disputes, chargebacks, and fraud tooling to balance risk and conversion.
• Ensure PCI-DSS compliance and address conversion drop-offs.
• Develop commercial relationships with Stripe and other vendors, including pricing discussions.
• Produce cost-benefit analyses for payment infrastructure decisions.
• Collaborate with Revenue Operations, Product, and B2C Commercial teams on strategy.
• Deliver payment analytics and reporting to Finance and B2C leadership.
• Act as project owner for extending ownership across platforms and adjacencies.
• Identify process improvements and automation opportunities in payment operations.

Key requirements

• 3–5+ years in payment operations, e-commerce, or fintech.
• Deep Stripe expertise (Billing, Radar, Sigma) or equivalent tooling.
• Data-driven with SQL and BI/analytics experience.
• Technically fluent and able to work with engineering and product teams on integrations.
• Strong communicator with ability to translate payment performance into business narratives.

• data-driven decision making
• clear communication
• cross-functional collaboration
• Stripe Billing
• Stripe Radar
• Stripe Sigma

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