Practice Manager

Overview

In this role you lead day-to-day practice operations at Bryn Cross Surgery, ensuring safe, efficient, high-quality care for about 5,500 patients. You will align with GP partners to drive development, governance, and digital initiatives within a collaborative team. A focus on improving services, performance, and compliance under NHS priorities makes this a meaningful opportunity to shape local primary care. You will partner with PCN and community services to deliver impact and continuous improvement.

Pay / Benefits

• professional development opportunities
• permanent contract
• salary commensurate with experience
• supportive team environment
• opportunities for cross-organisational collaboration

Responsibilities

• Oversee overall operations to ensure staff meet core duties
• Lead strategic planning, service development, and performance improvement
• Manage finances, budgets, contracts, and profitability
• Governance, compliance, quality improvement, and data protection
• HR management including recruitment, development, and performance
• Manage service contracts (e.g., utilities, cleaning, maintenance)
• Develop and update staff job descriptions and person specifications
• Ensure CQC registration and compliance; health and safety and risk assessments
• Premises, IT, and business continuity oversight
• Support partners in achieving clinical and organizational goals
• Lead change, digital transformation, and NHS-aligned innovation
• Collaborate with PCN colleagues, ICB representatives, and external partners

Key requirements

• Experience in NHS primary care or GP practice
• Proven budget, financial, and contract management experience
• Leadership of multidisciplinary teams and performance management
• Project delivery and change management experience
• Excellent communication, interpersonal skills, and IT competence
• Knowledge of data protection, GDPR, and health & safety
• SystmOne or similar IT system experience
• DBS checks in line with role requirements

• leadership
• communication
• problem-solving
• SystmOne or similar
• budgeting and financial reporting
• contract management

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