AI Transformation & Process Excellence Senior Manager

Overview

In this role you shape how process transformation work is done within your domain, integrating human, agent, and process design. You lead a team, coach senior specialists, and align process design with technology and delivery partners. You embed AI into future-state design and establish standards for AI agent experiences across engagements. You drive governance, client workshops, and transformation roadmaps, delivering scalable, AI-enabled processes that create measurable value.

Responsibilities

• Define and govern the process redesign standard across engagements, integrating AI and operating model changes
• Lead client facilitation activities including discovery workshops, presentations, and governance
• Define benchmarking and transformation roadmap methodologies for the team
• Apply domain expertise and playbook methodology consistently across projects
• Manage client stakeholder relationships and ensure final process designs are approved before delivery
• Develop and coach team members on process redesign, domain application, and leadership presentation
• Coordinate with technology and delivery partners to align process design with platform capabilities
• Embed AX Design in the domain methodology by standardizing AI agent experiences in deliverables across engagements

Key requirements

• Experience in process excellence, process redesign, or management consulting
• Deep industry expertise in at least one domain with ability to apply it to transformation methodology
• Experience managing and developing team members in a consulting environment
• Proven track record of building, evaluating, and scaling AI-enabled solutions for clients
• Facilitation of client workshops and presentations to senior leadership
• Strong executive communication and facilitation skills

• Executive communication
• Facilitation
• Coaching and mentoring
• Familiarity with process mining
• Knowledge of digital twin concepts
• Experience with AI-assisted design tools

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