Project Specialist

Complaints Investigation Officer

Our client is looking for an experienced Complaints Investigation Officer

Loughborough

Contract

2 days in the office, 3 days at home

Hours of work are 37 hours per week.

• To collate and present customer feedback and customer insight to enable the improvements service processes across the organisation.
• To be the first point of contact for the Corporate Complaint Policy.
• To administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.
• Provide advice and guidance on the Council’s insurance arrangements to services as the service requires.
• To assist with relevant aspects of the Council’s risk management framework.
• Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
• Knowledge of Housing Ombudsman and Local Government and Social Care Ombudsman
• Experience of investigating complaints
• Experience of responding to Stage 2 local authority complaints

Colbern Limited along with our clients are an equal opportunities employer

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