Customer Project Manager

Overview

As a Customer Project Manager, you lead complex Splunk-focused engagements from discovery through delivery, partnering with customers and partners to ensure successful outcomes. You’ll manage plans, budgets, and risk, while coordinating cross-functional teams to align with statements of work. You’ll drive pre-sales alignment and RFP/SOW processes, and advocate for customers to resolve issues rapidly. This role offers impact across enterprise-scale deployments within a collaborative Cisco environment.

Responsibilities

• Lead complex projects from kickoff to closeout, ensuring timely delivery and customer satisfaction
• Develop and manage project plans with P&L, milestones, and resource allocation aligned to SOWs
• Produce and maintain detailed project reporting (burn rate, progress, risks, dependencies) for customer stakeholders
• Assess customer requirements, including security and onboarding needs, and translate into actionable deliverables
• Identify opportunities to expand Splunk products/services to meet additional customer needs
• Coordinate with Sales and Sales Engineering to ensure timely PS engagement and technical scoping
• Use blueprints, templates, and service offerings to build confidence in outcomes and define expected results
• Oversee RFP/SOW processes in collaboration with sales and PS teams
• Maintain accurate forecasting for bookings and revenue and ensure proper documentation

Key requirements

• Bachelor’s degree with 8+ years of related experience, or Master’s with 6+ years, or PhD with 3+ years, or equivalent experience
• 5+ years of project/program management delivering enterprise software or professional services to external customers
• Demonstrated experience with Agile (Scrum/Kanban) and/or Waterfall
• Strong ability to manage stakeholders and lead customer-facing engagements

• Strong communication and organizational skills
• Customer advocacy and relationship-building
• cross-functional collaboration and teamwork
• Project management (P&L, planning, and governance)
• RFP/SOW management
• Agile and Waterfall project methodologies

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