Mental Health Support & Customer Care Advisor

Maximus in Cardiff is seeking a Customer Services Advisor to join the Support Line on a 12-month fixed-term contract. You will handle high volumes of calls, emails and live chats, guiding service users with empathy and clear information while complying with data protection standards.

The role includes rotating shifts (9am – 5pm and 10am – 6pm) during a two-week cycle, with hybrid working and office-based options after training.

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