Manager, Business Operations, Specialty Travel & Events

Overview

As a key contributor in Navan’s Business Operations team, you will lead initiatives that drive growth, optimize processes, and stabilize critical systems. You will own end‑to‑end management of enterprise tools and work through ambiguous problems with data‑backed execution. You’ll collaborate across teams to align priorities, scope programs, and standardize workflows. Your work will shape how we scale operations in a fast‑paced tech environment and improve decision‑making through clear data storytelling.

Responsibilities

• Scoping & scaffolding to prevent scope creep and define parameters
• Global program management across international regions with cross‑functional alignment
• Workflow optimization & automation through documentation and post‑launch readiness
• Data strategy & storytelling by querying data, verifying integrity, and visualizing insights for leadership
• Cross‑functional influence to unblock friction without direct authority
• Iterative systems innovation with controlled experiments and transparent results

Key requirements

• 5+ years experience in business operations, program management, or technical PM in a fast-paced tech company
• High data literacy with hands‑on data interrogation and experience with BI tools or data warehouses (e.g., Snowflake, Tableau)
• Proactive BizOps mindset with clear ownership, timelines, and thorough documentation
• Matrix diplomat with ability to identify friction, build cross‑team trust, and unblock operational drag
• BA/BS degree or equivalent practical experience
• Bonus: experience in change management and product operations/business systems in high‑growth environments

• Cross‑functional collaboration
• Problem solving with ownership
• Empathy and stakeholder management
• SQL
• BI tools
• Snowflake

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