Legal Transformation & Operations Manager

Overview

In this role you drive practical transformation of the Legal function, leveraging AI and technology to improve intake, work delivery, and measurement. You will work with a global team to deploy Harvey, Copilot and Microsoft 365 tools, shaping workflows and governance. You translate complex needs into workable solutions while building adoption and credibility with senior stakeholders. You will integrate Legal into broader enterprise initiatives and create measurable, repeatable processes that scale across jurisdictions. This is a hands-on leadership role with a clear impact on performance, risk management and efficiency.

Pay / Benefits

• 26 days annual leave
• Parental leave and Gender Transition leave
• Company Pension Scheme
• Medical insurance
• Learning & Development via LinkedIn Learning
• Employee Assistance Programme

Responsibilities

• Owner and deliver the Legal function’s AI and technology roadmap with measurable outcomes
• Advance usage of Harvey, Copilot and Microsoft 365 tools through high-value use cases
• Design and refine AI-enabled workflows for research, drafting, review, and knowledge retrieval
• Create reusable prompts, playbooks, guardrails, and training materials for responsible AI use
• Collaborate with users to prototype solutions, gather feedback, and embed improvements
• Evaluate new legal tech and AI capabilities, build business cases and implementation plans
• Build and sustain an enterprise network across AI, technology, data and transformation teams
• Track adoption, value and lessons learned to continuously improve the Legal tech portfolio
• Improve collaboration, document management, search and reporting via enterprise platforms
• Coordinate proofs of concept and move successful solutions into governed processes with governance teams
• Assess and prioritize the current Legal operating model and transformation roadmap
• Design streamlined intake, triage, matter management and workflow processes
• Ensure governance, information protection, and regulatory controls are maintained
• Develop a practical legal knowledge framework with precedents, templates and guidance
• Create self-service resources for the business while ensuring escalation for高-risk matters
• Represent Legal in enterprise forums and translate requirements into practical solutions
• Develop communications, demonstrations, training and adoption plans to build momentum

Key requirements

• Legal background with strong experience in legal operations, technology or transformation
• Proven record implementing technology-enabled change from design to rollout and adoption
• Hands-on experience with generative AI, automation or knowledge/workflow tools in legal or regulated environments
• Gravitas and ability to influence senior stakeholders while delivering hands-on work
• Excellent analytical, verbal and written communication skills across legal, technical and business audiences
• Strong project and product delivery skills across multiple workstreams
• Practical, curious, outcome-focused mindset with risk and governance awareness
• Desirable: experience with Harvey, Copilot and Microsoft 365, multi-jurisdiction legal support, AI use case development, knowledge management or self-service capabilities, established cross-enterprise networks

• stakeholder management
• communication
• problem solving
• Harvey
• Microsoft Copilot
• Microsoft 365

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