Service Manager

Overview

In this role you will design, implement, and continuously improve IT disaster recovery strategies to safeguard Heathrow’s critical systems. You will work within a collaborative Tech environment, coordinating with cybersecurity, IT services, and business continuity teams to keep operations resilient for millions of passengers. You’ll lead recovery planning, testing, and alignment with business priorities to minimise downtime and protect essential services. This is a mission-driven opportunity at a world-class airport with a strong focus on resilience and sustainable growth. You will influence stakeholders and drive a culture of preparedness.

Pay / Benefits

• competitive salaries
• performance-based annual bonuses
• Share in Success Bonus plans
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Develop and maintain comprehensive IT disaster recovery plans aligned with the business continuity framework
• Coordinate with cybersecurity, IT services, and business continuity teams to identify risks and mitigation actions
• Lead regular disaster recovery testing exercises and report outcomes to senior stakeholders
• Ensure compliance with regulatory and industry standards for IT resilience
• Provide guidance and training on DR best practices to internal teams
• Drive continuous improvement to enhance recovery capabilities and reduce risk

Key requirements

• Proven experience in IT disaster recovery planning and execution in complex organisations
• Strong understanding of business continuity principles and IT infrastructure
• Excellent stakeholder management and communication skills
• Ability to lead cross-functional teams and manage multiple priorities
• Knowledge of regulatory and compliance requirements
• Analytical problem-solving mindset

• stakeholder management
• communication
• leadership
• cloud-based recovery solutions
• emerging technologies
• regulatory compliance knowledge (IT resilience)

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