Guest Service Lead – Front Desk & Team Coach

Company: Splendid Hospitality Group
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Job Description:

Splendid Hospitality Group in York East is seeking a Guest Service Manager to lead the Front Desk at Holiday Inn Express York East. You will guide the team to welcome guests warmly and ensure arrivals run smoothly.

You will oversee front office operations, collaborate with other departments to craft memorable stays, and drive continuous improvement while upholding our high service standards.

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Posted: October 2nd, 2026