Account Manager – Medical

Overview

As an Account Manager, you are the primary day-to-day client contact, steering multiple mid-sized projects and guiding junior team members. You’ll oversee the end-to-end delivery across projects, coordinate internal teams, and ensure high-quality outputs within budget and timelines. You’ll build client understanding and contribute to strategy while developing and reviewing content. This role blends client leadership, project execution, and people development in a fast-paced agency environment.

Pay / Benefits

• free snacks
• generous holiday and paid time off
• private medical, dental, and vision plans
• mental wellness coaching
• LinkedIn Learning access to 13,000+ online courses
• Real Hybrid/Regional Teams flexibility and region-specific offerings

Responsibilities

• Act as day-to-day client contact and provide status updates; manage client expectations on timelines and scope
• Oversee day-to-day account management, including running internal meetings and supervising work flow and task delegation
• Take ownership of medium-sized client projects, ensuring delivery quality within budget and timeframes
• Understand client needs and brand strategy to inform deliverables
• Develop and review junior team work to ensure accuracy and quality ahead of senior review
• Identify growth opportunities and share new ideas with team and clients
• Support new business efforts through research, brainstorming, and pitching participation
• Mentor and coach junior staff; onboard and guide new starters
• Assist with account finances, including Salesforce opportunities, invoicing, budgeting, and forecasting
• Attend to timesheets and expense claims; review timesheets across projects
• Participate in internal initiatives promoting culture and team development
• Stay informed on industry developments and reflect insights in work

Key requirements

• Relevant degree in a scientific subject
• Highly organized with strong deadline discipline
• Independent yet collaborative, able to lead and delegate
• Ability to mentor juniors and manage assets to meet deadlines
• Confidence in communicating with managers about deadlines and issues
• Proven work ethic with high-quality client deliverables on time and within budget
• Ability to define project scopes and vendor contracts
• Strong business communication and writing/presentation skills
• High energy and adaptability in a fast-paced, evolving environment

• adaptable
• resilient
• proactive
• Salesforce opportunities
• budgeting and forecasting
• project scope development

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