Senior Account Manager

Overview

In this role, you drive revenue growth by expanding product adoption and bringing new clients to the Diligent platform. You will own end-to-end account management from prospecting to deal closure, building trust with senior stakeholders and shaping account strategies. You’ll align cross-functional teams to deliver customer value and lead opportunities that scale with our fast-growing business. This is a high-impact, individual contributor position that rewards strategic thinking and relationship-first execution.

Pay / Benefits

• flexible work environment
• global days of service
• comprehensive health benefits
• meeting-free days
• generous time off policy
• wellness programs

Responsibilities

• Master deep knowledge of Diligent products, solutions, and strategy
• Prospect and manage complex accounts within a designated vertical/territory with long sales cycles
• Apply solutions selling via Diligent One Platform to meet customer needs
• Build and nurture relationships with prospects and customers, coordinating with internal stakeholders
• Develop and execute account plans to meet revenue targets and drive joint account wins
• Coordinate sales stakeholders to prioritize actions across multiple accounts
• Create business plans for customers to generate new opportunities and upsells
• Provide feedback to product management/marketing on customer pain points
• Demonstrate end-to-end sales excellence using the company’s sales methodology
• Maintain Salesforce records, forecasts, and bookings reporting
• Understand competitor landscape and industry direction

Key requirements

• 4+ years in account management, new business acquisition, and exceeding revenue targets in SaaS, GRC, or regulated industries
• Experience with MEDDIC, Challenger, and Command of the Message methodologies
• Ability to build trust and influence senior leaders across organizations
• Strong learning mindset and knowledge of internal products and external industry trends
• Exceptional presentation, negotiation, and interpersonal skills
• Ability to align technology solutions with business objectives and deliver measurable value
• Self-motivated, resilient, and results-driven in a dynamic environment

• trust-building
• collaboration
• strong communication
• MEDDIC
• Challenger Sale
• Command of the Message

…