Technical Adoption Architect, EMEA (Implementation Consultant)

Overview

As a Technical Adoption Architect at Ironclad, you help customers translate their goals into value through AI-enabled contracting. You work closely with account teams to guide adoption from pre-sales to activation, designing scalable contracting workflows and integrations. You articulate the strategic impact of AI and ensure safe, effective integration across the contracting lifecycle. You act as a trusted advisor, aligning legal, sales, procurement, IT, and executives to accelerate platform adoption and long-term ownership. This hybrid London role offers a pathway to shape customer outcomes at scale.

Pay / Benefits

• Private Medical & Dental insurance
• Life assurance and Income Protection
• Generous leave policies
• Maven family-forming support
• Monthly wellbeing/hybrid work stipends
• Standard pension contribution

Responsibilities

• Partner with Account teams to drive customer adoption from pre-sales to activation, including roadmapping and phased implementation.
• Validate product/solution fit, customer risks, and success measures; translate inputs into a practical path to value.
• Design and build contracting processes in Ironclad with configured workflows, templates, and integrations for scalable adoption.
• Provide platform architecture and solution-design judgment on integrations, sequencing, maintainability, and extensibility.
• Own high-value customer use cases end-to-end and define the right technical approach and phased scope.
• Offer expert guidance on AI-driven contracting transformation and explain AI capabilities, risks, and controls.
• Act as a trusted advisor, building relationships, navigating complex problems, and identifying adoption opportunities across stakeholders.
• Lead executive-level demos, workshops, and enablement to articulate value and tradeoffs.
• Be the voice of the customer inside Ironclad and feed insights to the Product team.
• Collaborate cross-functionally with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success.

Key requirements

• 4+ years of professional services and/or consulting experience with software companies.
• Passion for learning new technologies and driving outcomes through technical solutions.
• Ability to connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
• Strong relationship-building, accountability, and ability to manage customer expectations and escalations.
• Experience navigating enterprise customers’ complex structures and aligning multiple stakeholder groups.
• Strong consultative discovery skills to uncover goals and translate requirements into a phased solution.
• Ability to validate fit, surface constraints, define success measures, and make prescriptive recommendations in ambiguity.
• Comfort operating in ambiguity with disciplined scope, priorities, and sequencing decisions.
• Strong AI consulting instincts and practical AI fluency; ability to explain AI concepts clearly and advise on responsible AI in workflows.
• Transformation mindset and ownership mentality for customer success.
• Strong written and verbal communication; executive-ready recommendations and empathetic stakeholder alignment.

• building relationships
• stakeholder alignment
• clear communication
• AI fluency and advisory capabilities
• platform architecture and solution-design
• integrations and workflows

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