Security Engineer, Incident Response

Overview

In this role you will lead and advance Twilio’s security incident response across its global infrastructure, collaborating with R&D teams to build scalable response processes. You’ll document incidents, create runbooks, and drive improvements to security and reliability. The role emphasizes cross-functional work, mentorship, and automating security workflows to reduce risk. You’ll stay technically sharp in a fast-paced environment and contribute to a growing, globally distributed security program.

Pay / Benefits

• competitive pay
• generous time off
• parental and wellness leave
• healthcare
• retirement savings program

Responsibilities

• Lead and support response to security events and incidents across Twilio’s global infrastructure, services and applications
• Document incidents and projects; create runbooks and standard operating procedures to share knowledge
• Collaborate cross-functionally to address threats and challenges across teams
• Improve security and reliability posture by driving betterments from incidents and events
• Rapidly acquire new technical skills in a fast-evolving environment
• Own the security incident lifecycle; participate in on-call rotation and RCAs
• Build and maintain positive relationships with internal customers to enable impactful solutions
• Provide mentorship and support for long-term career development and team happiness at scale

Key requirements

• 3+ years of security incident response in a production-cloud environment
• Subject-matter expert on security issues and technologies
• Ability to utilize AI for comprehensive, high-fidelity security detections
• Advanced knowledge of service-oriented architectures and cloud security tools
• Experience with a broad technology stack tackling difficult security challenges
• Experience with SIEM platforms and extending their functionality
• Experience with SOAR tools and automating manual security processes
• Experience in AWS, GCP, or other large cloud platforms
• Excellent written and verbal communication skills
• Ability to influence and build relationships across all organizational levels

• strong communication
• ability to influence and build relationships
• cross-functional collaboration
• SIEM platforms and extension
• SOAR tools and automation
• AWS or GCP or other cloud platforms

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