Clinic Manager

Overview

In this Clinic Manager role, you will lead the dialysis clinic operations, overseeing a multidisciplinary team to deliver high-quality, patient-centered care. You will drive seamless patient journeys, ensure governance and regulatory compliance, and implement improvements to raise care standards. You’ll collaborate with NHS partners and internal leaders to sustain a supportive, professional environment that reflects the “Community First, Company Second” culture. This is an opportunity to shape clinic performance and staff development within a multinational, mission-driven setting.

Pay / Benefits

• Salary dependent on experience
• Company Pension Scheme
• 35 days’ paid leave per annum
• Life Assurance to 3x annual salary
• Retail discount scheme membership
• ANN UK Membership

Responsibilities

• Overall leadership and operations management of the clinic
• Provide a seamless patient journey and inviting environment across touchpoints
• Liaise with external organisations (NHS Trusts, CQC) with Regional Manager support
• Implement new processes to drive quality improvements
• Onboard new teammates with the wider team
• Develop positive relationships with patients and handle complaints
• Ensure compliance with clinical, governance and regulatory systems and policies, including KLoE
• Maintain accurate records and timely report submissions

Key requirements

• Registered Manager with the Care Quality Commission or willingness to become one
• Full NMC registration with appropriate nursing qualifications
• Previous clinical leadership experience in an outpatient haemodialysis setting
• Engaging communication skills and friendly demeanour to connect with a diverse team and patients
• Lead-by-example style to foster a value-driven culture
• Proactive and solution-oriented approach in a clinical environment
• Exceptional organisation skills for running a clinic
• Continued Professional Development, ideally in Renal Care
• Dialysis/Renal experience

• Engaging communication
• Friendly demeanour
• Leadership by example
• Governance and regulatory compliance (KLoE)
• Quality improvement processes
• Patient journey optimization

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