Company: Dunhillmedical
Location: Sheffield
Job Description:
The University of Sheffield is seeking a Service Desk Analyst to deliver first-line technical support for students and staff via phone, Self Service, chat, and face-to-face TechBar. You will diagnose, resolve, and document issues related to hardware, software, and IT services, while maintaining knowledge of IT policies and delivering excellent customer service.
You will contribute to the knowledge base, manage tickets, and escalate complex issues to specialist teams.
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Posted: October 2nd, 2026