Clinical Governance Manager

Overview

In this role you will lead clinical governance to ensure safe, compliant, high-quality care across PHL. You’ll partner with service leadership to manage incidents, risk and complaints, and drive quality improvements. Your work supports a strong safety culture and learning across the organisation, aligned with our caring, team-first values. This is a visible governance leadership role with significant impact on patient safety and regulatory alignment.

Responsibilities

• Act as a visible, approachable leader within the Clinical & Quality Team and inspire colleagues
• Maintain up-to-date knowledge of the clinical governance framework and standards (CQC, NHS England, NICE, CAS alerts)
• Produce patient safety and governance reports for services and committees and drive improvements
• Support investigations into patient safety incidents and potential litigation, ensuring learning is embedded
• Maintain and monitor the risk register and provide expert clinical risk management advice
• Oversee complaints handling via Datix, ensuring timely investigations and learning
• Research, write and embed clinical and governance policies and procedures
• Chair a delegated sub-committee and support governance meetings across services
• Support ISO 9001 quality management requirements

Key requirements

• Experience in clinical governance and compliance in healthcare (ideally 3 years)
• Qualified healthcare professional (Nurse, Paramedic, Pharmacist or Allied Health Professional) with current registration
• Experience developing and implementing governance procedures and policies
• Experience coordinating risk management and risk reporting
• Knowledge of Information Governance (Data Protection)
• Strong stakeholder relationship skills with senior managers
• Experience drafting briefing papers and handling multiple information sources for governance
• Change management skills
• Knowledge/experience of incident investigations, PSIRF, and patient complaints
• UK professional registration required

• collaboration
• leadership and people management
• effective communication
• clinical governance frameworks
• risk management
• incident investigations

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