Card Payment Specialist (Product) – Engine by Starling

Overview

In this role, you serve as the technical lead for Card-related topics within Engine, collaborating with product, engineering, and client success to support card programs. You will manage card scheme communications, incidents, and bug investigations for clients, while ensuring compliance with Visa/Mastercard mandates. You’ll influence product strategy, gather requirements, and own technical card decisions in an engineering context. This position offers the chance to shape how the platform meets global card schemes and client needs.

Pay / Benefits

• 33 days holiday
• Birthday leave
• Pension scheme
• Private Medical Insurance with VitalityHealth
• Life insurance 4x salary & group income protection
• Perkbox membership

Responsibilities

• Manage Visa and Mastercard bulletins end-to-end and disseminate guidance to relevant teams
• Ensure adherence to card scheme mandates and deadlines
• Maintain compliance with Visa/Mastercard scheme rules
• Act as technical liaison with card schemes (Mastercard, Visa) for internal and external stakeholders
• Provide technical support on card projects across multiple schemes
• Escalate card queries/issues and collaborate with engineering and client success teams to drive solutions
• Support product team and solution architects in designing client-focused solutions
• Prepare and maintain card product documentation (user guides, FAQs) for clients

Key requirements

• Experience in card payments (Visa/Mastercard, 3DS, mobile wallets, card processing)
• Card payments and card scheme knowledge in debit/credit cards
• 2+ years experience in a Financial Institution, preferably banking
• Experience across different regions and jurisdictions is a plus
• Ability to lead multiple workstreams simultaneously
• Strong analytical and problem-solving skills
• Proven ability to partner with engineering, delivery and product teams
• Excellent written and verbal communication skills
• Ability to balance workload with multiple priorities and ad hoc escalations

• Strong communication
• Analytical thinking
• Cross-functional collaboration
• Visa/Mastercard knowledge
• Card scheme compliance
• 3DS and mobile wallets

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