Senior Sales Engineer Customer Success

Overview

As a Senior Sales Engineer, Customer Success, you partner with Customer Success Managers and Security Services to maximize value of Arctic Wolf solutions. You serve as a trusted technical advisor, support solution reviews, and identify opportunities to expand adoption. You’ll demonstrate how the Aurora Platform and services help customers achieve security and business goals. The role is based near Newcastle with occasional in-person collaboration, while remaining largely remote. You’ll work with cross-functional teams to enable customers and shape security operations at scale.

Pay / Benefits

• Equity for all employees
• 28 days annual leave, 8 bank holidays, volunteering days
• Pension plan employer match
• Training and career development programs
• Employee Assistance Program (EAP)
• Comprehensive private benefits plan

Responsibilities

• Partner with existing customers to understand needs and identify opportunities to expand use
• Deliver presentations, demos, and technical discussions showcasing platform value
• Document and maintain understanding of customer environments (security tools, network, authentication, cloud)
• Articulate Arctic Wolf differentiators and position solutions in a competitive landscape
• Contribute to knowledge sharing through enablement, channels, and best practices
• Support process improvements, training initiatives, and content creation to drive team effectiveness
• Mentor and onboard new team members with technical and presentation skills

Key requirements

• Enterprise IT infrastructure expertise (networking, identity management, cloud, virtualization, Windows, Linux, macOS)
• Solid cybersecurity technologies knowledge (security operations, incident response, SIEM, XDR, EDR/EPP, IDS/IPS)
• Ability to communicate complex concepts and articulate business value to technical and executive stakeholders
• Strong communication, presentation, organizational, and time-management skills
• Familiarity with end-to-end sales processes and CRM/productivity platforms (Salesforce, Microsoft 365)
• Confidence speaking in customer-facing contexts and public forums (webinars, events)
• Experience with cloud-native and containerized deployments
• Collaborative mindset and strong problem-solving in a fast-paced, customer-focused environment
• 4+ years in a customer-facing role; 6+ years supporting/designing enterprise IT with security focus

• Strong communication and presentation
• Attention to detail
• Collaboration and teamwork
• Networking
• Identity management
• Cloud services

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