Account Support Executive

Overview

In this role you will upsell within an established customer portfolio, supporting a busy internal sales team. You’ll drive software modules, consultancy and support renewals, using webinars, calls and emails to grow revenue. You’ll work with cross-functional teams to maintain a healthy pipeline and hit targets, with clear progression into more senior or account-based roles. This office-based position emphasizes building long-term customer relationships and contributing to NEC’s overall growth and customer outcomes.

Pay / Benefits

• Above-average pension scheme
• Private medical cover for employee
• Life assurance (4x salary) funded by NEC
• 25 days holiday with buy/sell option
• Group pension plan with employer contributions up to 8.5%
• LinkedIn Learning access for all employees

Responsibilities

• Develop effective relationships across the customer base at multiple levels
• Identify and close opportunities for NEC software and solutions
• Achieve the annual team target
• Keep CRM up to date with all opportunities
• Manage opportunities from order to delivery
• Adhere to corporate policies and procedures
• Attend internal and external meetings as directed
• Maintain a satisfactory pipeline of future opportunities
• Contribute ideas to enhance sales performance and product/service ideas

Key requirements

• Previous sales experience in a target-driven environment
• Demonstrable organizational skills
• Experience with Microsoft 365 (incl D365)
• Good interpersonal and communication skills
• Experience with CRM and SharePoint would be advantageous

• Excellent communication
• Strong interpersonal skills
• Organisational skills
• Microsoft 365 (incl D365)
• CRM systems
• SharePoint

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