Application Customer Technical Advisor

Overview

You join a dynamic Go-To-Market team as a Customer Technology Advisor, guiding pre-sales and solutioning for enterprise customers with AI at the core. You leverage your technical and domain expertise to craft cross-practice solutions and deliver compelling demonstrations. You work closely with partners and customers to shape engagements and showcase Kyndryl’s credibility. This role offers influence over consulting practices and the opportunity to drive meaningful customer outcomes in a collaborative, growth-focused culture.

Pay / Benefits

• hybrid-friendly culture
• Be Well programs
• opportunities for certifications (Microsoft, Google, Amazon)
• personalized development goals
• coaching and hands-on experiences
• culture of empathy and shared success

Responsibilities

• Coordinate the full pre-sales process, ensuring quality and compliance per best practices
• Support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery
• Identify customer requirements and develop cross-practice solutions using Kyndryl capabilities
• Develop profitable deals through deep technical knowledge of the practice domain
• Collaborate with internal and external stakeholders to create winning responses and technical solutions
• Build and nurture relationships with external alliance partners for joint solutions
• Deliver demonstrations, proofs of concept, and prototypes to illustrate value
• Showcase end-to-end domain expertise and maintain ongoing knowledge of subdomains

Key requirements

• Deep domain knowledge of application services offerings and technical solutions
• Experience translating technical applications knowledge into actionable customer insights
• Prior consultative selling experience
• Externally recognized expert with relevant technical certifications (applications, cloud services, data and AI)
• Bachelor’s degree or Master’s degree
• Experience selling technical services for multi-industry customers

• Excellent customer-facing communication
• Strong collaboration and relationship-building
• Strategic thinking and storytelling
• Applications, cloud services, data and AI domain expertise
• Pre-sales and solutions development
• Proof of concepts, demonstrations, and prototypes

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