Lead Product Analyst – Send

Overview

In this Lead Product Analyst role, you will drive analytical capacity for Wise’s high-volume transfer customers, bridging data and product strategy to improve reliability and speed. You will focus on verification, friction reduction, and scaling service quality within the Send tribe. Your work shapes where the product and support efforts go next to prevent churn and enable growth. This is an opportunity to impact customer trust and retention at scale in a mission-driven fintech.

Pay / Benefits

• Hybrid working
• Salary: 75000 – 115000
• Restricted Stock Units
• Paid annual leave, sick days, parental leave
• 6 weeks sabbatical after 4 years

Responsibilities

• Provide dedicated analytical capacity for critical workstreams in the Send tribe
• Lead insight generation and impact tracking to improve transfer verification and reduce friction
• Identify next focus areas to streamline the customer journey
• Analyze and improve response times and service quality across support operations
• Define strategies to scale support and prioritize segments needing specialized attention
• Use data to drive reliability and efficiency, influencing customer retention and growth

Key requirements

• 5+ years in analytical roles with strong data analysis skills (SQL & Python)
• Experience conducting regular A/B tests and causal analyses
• KPI setting and monitoring impact of features on conversion, stickiness, engagement
• Strong stakeholder management, collaborative, and ability to influence decisions
• Bias to action and ability to turn insights into action
• First principles thinking to structure ambiguous problems

• collaboration
• influencing stakeholders
• bias to action
• SQL
• Python
• A/B testing

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