Customer Success Technical Advisor – Team Manager

Overview

As Customer Success Technical Advisor Team Manager, you will lead a high-performing CSTA team helping strategic customers realize value from the TrendAI Vision One platform. You’ll shape an AI-augmented customer success model, align cross-functional teams, and drive measurable outcomes like platform adoption, retention, and ARR growth. You translate usage data into actionable insights for leadership and steer enablement initiatives across customers. This is a chance to influence how AI security and governance are delivered at scale, with a focus on trust and measurable impact.

Responsibilities

• Lead and develop a team of CSTAs to act as trusted technical advisors for strategic customers
• Own health of a customer portfolio across lifecycle, spotting risks and opportunities to protect and grow ARR
• Manage customer escalations, guiding cross-team alignment to restore confidence and secure relationships
• Translate adoption, stickiness, and health data into actionable leadership narratives
• Drive enablement initiatives to maximize solution usage and value across customers
• Collaborate with Sales and Solution Engineering to achieve team objectives
• Forecast capacity and shape hiring plans; design scalable operating model
• Pilot AI-assisted workflows and new approaches to increase team effectiveness
• Foster a growth mindset, encouraging experimentation and rapid learning

Key requirements

• 3+ years of people-management experience in customer-facing technical teams
• 5+ years of overall customer-facing experience (CS, TAC, etc.)
• Solid technical foundation in IT security concepts for credible technical discussions
• Strong communication skills with ability to influence stakeholders and present complex topics concisely
• Experience working with global teams in English

• strong communication
• stakeholder management
• leadership and coaching
• AI-driven enablement
• IT security architectures (conceptual)
• escalation management

…