Operations Manager (Heat Networks)
London
£66,000 Basic + Bonus + Vehicle Allowance + Pension
Package
- £66,000 Basic Salary
- Performance Bonus
- Vehicle Allowance
- Pension
- 23 Days Holiday + Bank Holidays
- Monday‑Friday (8am‑5pm)
Role
Reporting directly to the Operations Director, you will be responsible for the day‑to‑day management of multiple heat network contracts, ensuring exceptional service delivery while maintaining the highest standards of safety, compliance and customer satisfaction. You will provide front‑line leadership, support engineers technically where required, mentor future managers and ensure commercial performance is achieved across your portfolio. This role combines operational management, client relationship management, technical leadership and commercial responsibility.
Responsibilities
- Manage a portfolio of Heat Network maintenance and service contracts
- Lead, motivate and develop a team of engineers
- Deliver excellent customer service across all contracts
- Ensure PPM and reactive maintenance programmes are delivered to SLA
- Develop strong client relationships and attend regular review meetings
- Provide technical support to engineers when required
- Produce quotations and operational reports
- Monitor contract performance, profitability and productivity
- Assist with mobilisation of new contracts
- Carry out engineer appraisals, mentoring and recruitment
- Promote Health & Safety and compliance across all sites
- Drive continuous improvement and operational efficiencies
- Support business growth through outstanding service delivery and contract retention
The Ideal Candidate
You will ideally have experience managing engineers on commercial maintenance contracts together with a strong understanding of heating systems, HVAC or Heat Networks.
- Previous Operations, Contract or Engineering Management experience
- Strong mechanical or HVAC background
- Excellent leadership and people management skills
- Commercial awareness with responsibility for budgets and contract performance
- Experience managing client relationships
- Strong communication and organisational skills
- Health & Safety awareness
- Full UK Driving Licence
- Experience using CAFM systems would be advantageous
If you are looking for an opportunity where you can genuinely influence the future of a growing engineering business while leading high‑profile Heat Network contracts across London, we would be delighted to hear from you.
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