Client Development Manager | NBS

Overview

In this role you will drive omnichannel client development to grow and retain the local client base, focusing on high-impact appointments and long-term value. You will cultivate client relationships across in-store and digital touchpoints, aligning with brand priorities and events. You’ll lead a clienteling culture, coach teams, and optimize CRM-driven outreach to maximize engagement and results. This position offers scope to shape client experiences and events in a premier retail environment.

Responsibilities

• Reinforce in-store clienteling and ensure usage of LV tools (ICON, MyCC, LV Publishing, LV Catalogue) with guidance and training
• Support implementation of new clienteling tools and roll-out across the retail network
• Gather and relay store feedback on tools and needs to EMEA Zone with local adaptations
• Champion a clienteling mindset; coach teams to build and retain long-term relationships
• Act as primary liaison between Client Service Centre and store to resolve client queries and follow-up
• Organize and execute client and press events, private appointments, and in-store experiences
• Define store clienteling priorities with Store Manager and Client Manager within budget
• Collaborate with sales to target clients for store events and activations
• Support execution and follow-up of clienteling initiatives to achieve measurable results
• Contribute to targeted client communications (mailings, emailings, personalized outreach)
• Drive top clients by creating personalized in-store experiences and recruit long-term relationships
• Coordinate client gifting aligned with brand guidelines and development priorities
• Identify and nominate clients for exclusive brand experiences and activations
• Use CRM to generate insights, ensure data quality, and guide strategy
• Promote DREAM usage and coach the team on client data practices
• Review client portfolio and optimize recruitment, retention, and reactivation
• Monitor ROI of clienteling actions and adjust strategies accordingly
• Support segmentation, profiling, targeting for personalized outreach
• Manage client allocation and transitions within the team, ensuring continuity

Key requirements

• strong people development and performance management
• excellent priority management
• business development, influential and analytical
• relationship building and communication excellence
• problem-solving and conflict resolution skills

• people development
• influential communication
• team collaboration
• CRM tools
• data-driven decision making
• clienteling systems (ICON, MyCC)

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